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Frequently Asked Questions

GENERAL

Homeowners: You can refer to our Dealer Locator to find a dealer near you. All dealers can buy our products through their local distributor.

Dealers: You can contact your local distributor and find out about Sanuvox products.

An air filter is designed to collect particulate from the air (i.e. dust and dirt). Airborne contaminants such as viruses, bacteria, mold, chemical agents, and VOCs pass through even a high efficiency filter, like sand through a tennis racket.

Sanuvox UV air purification systems are designed to destroy the DNA structure of microorganisms through sterilization, as well as change the molecular structure of contaminants through photo-oxidation destroying, both biological and chemical contaminants including odors.

“Stick-light” purifiers keep an evaporator coil clean from biological contaminants, but do little for the air quality. Sanuvox UV air purification systems are specially designed to purify the air, destroying bacteria, viruses, mold, chemicals and odors, thanks to patented UV process designed to treat the moving air in the ventilation system.

There are only thousandths of a second to deliver the sufficient UV dosage needed to destroy bio-chemical contaminants in the airstream. The Sanuvox process effectively and efficiently deliver the necessary UV dosage to deactivate and destroy contaminants.

The UV lamp is composed of a germicidal part and an oxidizing part.

The germicidal portion of the lamp destroys viruses, bacteria, allergens, and micro-contaminants in the air. The UVC wavelength attacks the microorganism at the molecular level by deactivating its reproductive system.

The oxidizing portion of the lamp is very effective against odors and volatile organic compounds (VOCs).

Sanuvox sells both air purifiers and surface purifiers that destroy mold, as well as hundreds of other microbial contaminants.

Sanuvox air purification systems are perfectly safe and are certified CSA C/US and CE approved. Follow all installation and user instructions.

Electrical consumption varies according to residential models. Purifiers range from 17 Watts to 85 Watts.

Select Sanuvox models may produce residual ozone as a by-product of the UV-V wavelength (.0035 ppm.) The high-intensity UV lamp used is approximately 95% UV-C (germicidal non-ozone producing) and 5% UV-V (oxidizing producing residual ozone). The UV-C wavelength that makes up the vast majority of the UV lamp becomes a catalyst to reduce the residual ozone. All Sanuvox UV lamps are also available in UV-C only.

INSTALLATION, WARRANTY & MAINTENANCE

There are several Sanuvox models, from portable units, which only have to be plugged in, to in-duct systems, which require installation. We recommend you contact a qualified HVAC technician for installation of our in-duct systems.

In-duct models are designed to run 24 hours a day. They have either a sensor or are wired to the home’s ventilation system, which means they will only run when the fan is on.

Portable purifiers can be used 24/7 or when needed.

Besides replacing of the UV lamp as per the warranty, no other maintenance is required for Sanuvox UV air purification systems.

Our residential products have a 1 or 3-year warranty on lamps and 3 to 5-year on ballasts from the date of purchase.

Our commercial products have either a 1, 2 or 3-year warranty on lamps and a 3 or 15-year on ballasts from the date of purchase.

Our medical products have either a 1 or 2-year warranty on lamps and a 3 or 5-year on ballasts from the date of purchase.

Any defective or damaged parts will be repaired or replaced. We do not issue credits. A proof of purchase will be required to proceed with the warranty.

During the warranty period we are committed to replacing the lamp if it fails. If you use your air purifier continuously, it is recommended to change the UV lamp after one year in order to enjoy all the benefits.If the air purifier is not used in continuous mode (for example, you turn it off when you leave your home), then you can change the lamp every two years

ONLINE PURCHASE

Yes, the 3 filters and the UV lamp are included with the delivery of the Biopür. You will simply need to remove the filters from the plastic packaging that cover them following the instructions provided.

When you place order on our website, you can cancel without charge within 24 hours after receipt of the online purchase by our services. The order will be fully reimbursed by Sanuvox Technologies within a period of one week.

You can return your purchase within 10 days after receipt, providing the box and packaging have not been opened. The return freight will be at the customer’s expense.

Delivery usually takes up to 10 days within Canada and the USA. Do not hesitate to contact our customer service if you have not received your order after this timeline.

Yes, you can cancel without charge within 24 hours after receipt of the online purchase by our services. The order will be fully refunded by Sanuvox Technologies within a period of one week.

If you want to change your order, you will have to cancel it first before re-ordering.

Our customer service receives your order, which is then forwarded to our logistics department who prepares it as soon as possible and sends it to the address you have given for delivery.

You can pay with a credit card (Visa, Mastercard, American Express) or with PayPal if you have an account.

Yes, you can order online via PayPal. Once your order is confirmed, you will be transferred to the PayPal website where you can make your payment without using a credit card.